At Colloquial, Unipessoal Lda (owner of www.colloquialcompany.com), we highly value privacy and the protection of personal data. We are committed to transparency and building a trustworthy relationship with our customers, ensuring full compliance with the General Data Protection Regulation (EU Regulation 2016/679 – GDPR) and other applicable regulations.

1. Data Controller

The entity responsible for processing your personal data is:

Colloquial, Unipessoal Lda
Rua José Maria Alves, 171, 4400-482 Vila Nova de Gaia, Portugal
info@colloquialcompany.com

By browsing our website, using our services, or providing your data, you accept the terms outlined in this privacy policy.

2. Data Protection Principles

Colloquial, Unipessoal Lda. processes personal data based on the following principles:

• Lawfulness, fairness, and transparency: Data is processed legally, transparently, and in accordance with regulations.
• Purpose limitation: Data is collected and used for specific, legitimate purposes.
• Minimization and storage limitation: Only the necessary data is collected and stored for the required period.
• Security: We apply technical and organizational measures to prevent unauthorized access and data breaches.

3. Collected Personal Data

We only collect personal data that you voluntarily, explicitly, and unequivocally provide. The collected data may include:

• Name, gender, date of birth
• Email, phone number, address
• Tax identification number (VAT)
• Payment details (e.g., credit card number)

Additionally, we use cookies to enhance your browsing experience (see our Cookie Policy for details).

4. Purpose and Legal Basis for Data Processing

Your personal data is collected and processed solely for the following purposes:

• Contractual execution: Order processing, invoicing, shipping, and customer support.
• Legitimate interests: Customer relationship management, loyalty programs, and direct marketing.
• Legal compliance: Invoicing, tax reporting, and regulatory compliance.

If we need to process your data for any other purposes, we will obtain your explicit consent in advance.

5. Data Sharing and Third Parties

Your personal data may be shared strictly for service execution, including:

• Shipping and logistics providers
• Payment processing services
• Technology and digital service providers
• Regulatory, tax, or judicial authorities when required by law

All third-party service providers comply with GDPR requirements and adhere to strict security measures.

6. Data Subject Rights

Under the GDPR, you have the right to:

• Access: Know what data is being processed.
• Rectification: Correct inaccurate or incomplete data.
• Erasure ("right to be forgotten"): Request data deletion under specific circumstances.
• Restriction of processing: Limit how your data is used.
• Data portability: Receive your data in a structured format.
• Objection: Opt out of data processing for marketing purposes.

To exercise any of these rights, please contact us via info@colloquialcompany.com or by postal mail to our address.

If you are not satisfied with how we handle your data, you have the right to file a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt.

7. Data Security

We implement strict security measures to protect your personal data against:

• Unauthorized access or disclosure
• Loss, destruction, or unlawful modification

We recommend that you use secure devices and keep your security software up to date.

8. Data Retention

Your personal data is retained only for the time necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

For any questions about this policy, please contact us:
📧 info@colloquialcompany.com

At www.colloquialcompany.com, we accept exchanges and returns within 14 days from the delivery date, provided that the following conditions are met:

• The items have not been used, washed, or damaged.
• The items are not personalized.
• The items have their original label attached.
• The items are in perfect, saleable condition and in their original packaging (if applicable).
• Separate returns for items from the same order are not accepted.

Additionally, the following items cannot be exchanged or returned:

• Personal items (e.g., underwear).
• Fragrance and cosmetic products with damaged packaging (packaging must be intact).

Exchanges and returns can be made in-store or sent by post to our head office.

Shipping Costs for Exchanges/Returns

• The customer is responsible for all transport costs related to exchanges/returns.
• In the case of a return, only the value of the item(s) will be refunded; shipping costs are non-refundable.
• The customer must keep proof of dispatch, as they remain responsible for the item(s) until they reach our warehouse.
• We are not responsible for lost or delayed shipments during return transit.
• For a second exchange request on the same order, the shipping costs are borne by the customer.

You can check our shipping rates here.

To ensure we can process your exchange or refund, all the above conditions must be met.

How to Make an Exchange or Return

We only allow size exchanges for the same product reference. If you wish to exchange for a different item, you must return the original product and place a new order.

Steps to Request an Exchange or Return:

1. Log in and access your customer area:
   My Account > Orders.
2. Select the respective order and click the Return/Exchange button.
   
   
3. Pack the item(s) securely in a properly sealed package (you may reuse the original packaging).
   
   
4. Ship the package to:
   
   Colloquial, Unipessoal Lda
   Rua dos Terços 129, Armazém 6F, 4410-236 Vila Nova de Gaia, Portugal
   
   

Claims for Used Products

If you need to file a claim for a used product, the brand will evaluate your request.

• If the claim is accepted, the item will be replaced with a new one (same reference).
• If the claim is rejected, the item will be returned to the customer.

Returns Due to Errors or Defects

If you receive a wrong or defective item due to an error by www.colloquialcompany.com, please contact our Customer Support immediately.

• We will arrange collection of the item at no cost to you.
• www.colloquialcompany.com will cover all exchange/return costs in such cases.
• The replacement item(s) will be shipped using the same shipping method as a regular purchase.

Refund Policy

• The refund for returned items will be processed within 10 business days from the date we receive the package.
• The availability of the refunded amount in the customer’s account depends on the bank’s processing time.

1. General Information

The website www.colloquialcompany.com is registered under the .com and .pt domain/subdomain regulations and is legally owned by:

Colloquial, Unipessoal Lda
Rua José Maria Alves, 171, 4400-482 Vila Nova de Gaia, Portugal
VAT Number (NIF): 518 026 094

By accessing and using this website, you agree to comply with the following Terms & Conditions. Colloquial, Unipessoal Lda. reserves the right to modify these terms at any time without prior notice. Any changes will be published here.

This website is intended for private use only. The reproduction, distribution, storage, or transmission of content for commercial purposes without prior written authorization is strictly prohibited.

Colloquial, Unipessoal Lda. reserves the right to:

• Modify product information, pricing, promotions, and commercial conditions at any time.
• Restrict unauthorized commercial links to our website.
• Take legal action against abusive use of our domain.

Any external links to www.colloquialcompany.com found on third-party websites are not under our responsibility, and we are not liable for their content.

2. Accuracy of Product Information & Pricing

While we strive to provide accurate product descriptions and images, certain factors (such as monitor resolution and settings) may result in slight variations in product colors. We do our best to ensure all product images are as realistic as possible.

In the event of a typographical or pricing error, customers have the right to cancel the purchase, and Colloquial, Unipessoal Lda. may propose corrections if the error is detrimental to the company.

The www.colloquialcompany.com online store operates independently from physical stores, meaning pricing and stock availability may differ.

3. Liability

All products sold on www.colloquialcompany.com comply with Portuguese legislation.

• Customers outside Portugal are responsible for verifying the import conditions in their respective countries.
• We are not liable for issues resulting from system failures, viruses, or external disruptions that may temporarily affect website functionality.

It is strictly forbidden to introduce, store, or distribute content that is defamatory, obscene, offensive, xenophobic, or violates public order and laws.

Customers are responsible for:

• Keeping their login credentials secure to prevent unauthorized access.
• Providing accurate and complete personal details for proper order processing.
• Ensuring their contact and address details are up to date to avoid delivery issues.

Colloquial, Unipessoal Lda. is not responsible for any delays or failures caused by incorrect or incomplete customer information.

4. Online Orders & Payment

Placing an order at www.colloquialcompany.com follows all legal e-commerce regulations.

Accepted Payment Methods:

• MB Way: Confirm payment in the MB Way app; the order page will update automatically.
• Visa: A valid credit card must be entered. Transactions with invalid details will be declined.
• PayPal: Redirects to PayPal for secure payment authorization.

Orders are processed only after payment confirmation. If you need to modify or cancel an order, please contact Customer Support immediately.

Order Cancellations Due to Errors

Under Law 7/2004 of January 7 (E-Commerce Law), we reserve the right to unilaterally cancel an order in case of:

• Programming errors or system failures.
• Technical malfunctions affecting order processing.
• Errors involving essential contractual details (such as pricing).

5. Shipping & Delivery

For detailed shipping zones, costs, and delivery times, click here.

6. Exchanges & Returns

Our Exchange & Return Policy can be found here.

7. Complaints & Defective Products

If you receive a defective product after use, you may file a complaint by contacting Customer Support. The brand will assess the claim and provide a response within one month.

• If approved, the product will be replaced with an identical one.
• If rejected, the item will be returned to the customer.

8. Promotional Campaigns

Check the conditions and active promotional campaigns here.

9. Applicable Law & Legal Jurisdiction

All purchases made on www.colloquialcompany.com are subject to Portuguese law.

• In case of disputes, any legal actions will be submitted to Portuguese courts.
• If the customer resides outside mainland Portugal, legal proceedings must still be referred to Portuguese jurisdiction.

Right of Withdrawal

To facilitate consumer rights, we provide the Contract Termination Form, which can be downloaded here. Customers must complete, scan, and send the form to info@colloquialcompany.com.

10. Alternative Dispute Resolution (ADR) – Law No. 144/2015 of September 8

In case of a consumer dispute, you may contact an Alternative Dispute Resolution (ADR) entity.

More information is available at the Consumer Portal: www.consumidor.gov.pt.

List of ADR Entities in Portugal

Vale do Ave Consumer Arbitration Center

• Address: Rua Capitão Alfredo Guimarães, 1, 4800-019 Guimarães
• Phone: +351 253 422 410
• Website: www.triave.pt
• Email: triave@gmail.com

CIAB - Consumer Information, Mediation & Arbitration Center

• Address: Rua D. Afonso Henriques, 1, 4700-030 Braga
• Phone: +351 253 617 604
• Website: www.ciab.pt
• Email: geral@ciab.pt

Porto Consumer Information & Arbitration Center

• Address: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto
• Phone: +351 225 508 349
• Website: www.cicap.pt
• Email: cicap@cicap.pt

CNIACC - National Center for Consumer Dispute Arbitration

• Address: Faculty of Law, Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisboa
• Phone: +351 213 847 484
• Website: www.arbitragemdeconsumo.org
• Email: cniacc@fd.unl.pt

CIMAAL - Algarve Consumer Dispute Arbitration Center

• Address: Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
• Phone: +351 289 823 135
• Website: www.consumidoronline.pt
• Email: apoio@consumidoronline.pt

Lisbon Consumer Dispute Arbitration Center

• Address: Rua dos Douradores, 116, 2º, 1100-207 Lisboa
• Phone: +351 218 807 030
• Website: www.centroarbitragemlisboa.pt
• Email: juridico@centroarbitragemlisboa.pt

11. Privacy Policy

For details on how we handle personal data, please review our Privacy Policy here.